Skip to main content
TrustRadius
Lucky Orange

Lucky Orange

Overview

What is Lucky Orange?

Lucky Orange is a conversion optimization tool with features including heatmaps, session recording, conversion funnels, form analytics, and chat.

Read more
Recent Reviews
Read all reviews
Return to navigation

Pricing

View all pricing

Free

$0

Cloud

Build

$39

Cloud
per month

Grow

$79

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.luckyorange.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is Lucky Orange?

Lucky Orange is a solution that helps users learn why visitors aren't converting and how a business can grow sales and capture leads. Installation takes a few seconds and doesn't require coding experience. Its 10 conversion rate optimization tools include Dynamic Heatmaps, Session Recordings, Live View, Interactive Chat, Visitor Profiles, Surveys, Announcements, Form Analytics, Conversion Funnels and a Realtime Dashboard. Lucky Orange offers a 7-day free trial, no credit card required.

Lucky Orange helps to go beyond web analytics vanity metrics to find the WHY behind what visitors did on the website .

New for 2023: Lucky Orange supports drill down into a single person’s visitor journey with Optimizable Segments, that can be used to watch session replays of frustrated or confused visitors.

Lucky Orange Features

  • Supported: Session recordings
  • Supported: Live View
  • Supported: Visitor Profiles
  • Supported: Dynamic Heatmaps
  • Supported: Announcements
  • Supported: Surveys
  • Supported: Form Analytics
  • Supported: Conversion Funnels
  • Supported: Live Chat
  • Supported: Insights

Lucky Orange Screenshots

Screenshot of Organizes key metrics and high-level trends that matter mostScreenshot of Delivers real time customer support and use collaboration toolsScreenshot of Surveys can be used to learn more about the products visitors want to see or get feedback on their experience

Lucky Orange Video

How Lucky Orange helped Bump Health grow to $40M+

Lucky Orange Competitors

Lucky Orange Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Lucky Orange is a conversion optimization tool with features including heatmaps, session recording, conversion funnels, form analytics, and chat.

Crazy Egg, Inspectlet, and Contentsquare are common alternatives for Lucky Orange.

The most common users of Lucky Orange are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(20)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend the software for growing businesses, as they believe it is a great tool. They suggest trying the free trial to determine if it suits individual needs. Users also recommend utilizing UTMs to track entry points when using the software. Another common recommendation is to use the software for weekly or monthly reporting. Users advise being patient and taking the time to become familiar with the interactive heatmaps. They also suggest enabling only the necessary options when setting up the system. Additionally, users find the software to be smart and easy-to-use for collecting session replays and recordings. For those who are unsure, users recommend getting the software for a month, as they believe it benefits any business. Lastly, users find the software relatively inexpensive and beneficial for any business.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
CalDon Preece | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Lucky orange to run a survey for post subscription sign-up. We also use it to review user behavior on our website to improve our purchase funnel conversion rate. It helps us identify specific parts of our website that aren’t performing as expected or that confuse users. When used in conjunction with Google Analytics event tracking we can pinpoint User behaviors that make users more likely to convert.
  • User screen recording
  • Heat mapping
  • Event tracking
  • Simple surveys
  • Doesn’t work well with single page apps
  • Loads the page dynamically so if had made changes to the page reporting is messy
  • Overall cost structure needs work for larger businesses.
Due to its price structure lick your ages best for smaller businesses it’s actually rather affordable. It also works best on WordPress Squarespace or Shopify websites. I would recommend that someone be in charge of managing the interface and be responsible for watching user behavior videos or you will lose out on Valuable insights. This product doesn’t want itself all that well two single page apps or websites with lots of website visitors one thing I wish that they would’ve let us do is only capture videos if a user did a specific action. Another issue is that the videos only were saved for 30 days.
  • Video recordings
  • Heat maps
  • Helped guide cro efforts in purchase funnel.
  • Helped us understand user behavior on our website.
  • While not directly attributable to Lucky Orange, insights gained from the heat map, customer videos and survey’s helped us double our business in 2021
If you just need general website data then you really can’t beat Google Analytics on cost but you can’t get the depth of data from GA I’ve used tag manager in the past to generate similar data which isn’t worth the work. Hotjar is pretty much the same and honestly it really just comes down to price.
4
We use Lucky Orange's polls to get more information about our users behaviors. This is used by our marketing department to better understand the impact of our marketing efforts.

Our CRO and development teams use the screen recording function to understand user behavior and make improvements particularly for our onboarding process.

1
Installation is really easy and can be done with very little knowledge of code. Though some of the more in depth features require a little more understanding of how your website works.

Anyone familiar with google tag manager will have a pretty easy time setting up and maintaining lucky orange.
  • Heatmaps
  • User recordings
  • event monitoring
  • onboarding poll
  • Onboarding polls
  • Onboarding flow optimization
  • Get website feedback
  • Provide more immediate and personal support
The pricing options for large business are very lacking. The value of Lucky Orange doesn't really increase after your first 50,000 page visits but the service is on a sliding scale so the more traffic you have the more they charge.

In addition, we got lots of useful information out of lucky orange in the beginning but after a while we knew what things needed to be fixed and are waiting on our developers to create the AB tests.
No
Brandon Kenig | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have deployed Lucky Orange for a particular client in the financial publishing space (with a large, national audience and subscription base, both online and in print). This client sought to analyze user engagement with their top-level navigation and secondary navigation in an effort to determine if the navigation should be consolidated and condensed. Additionally, in anticipation of redesigns of their homepage, news article pages, and category landing pages, Lucky Orange was deployed on several pages in each of those categories to analyze how users interact with the content of those pages in an effort to better redesign the content, improve user experience, and increase time on site, pages viewed per visit, and the number of subscriptions.
  • Recorded user journeys to see a user's linear behavior on-page, from beginning to end.
  • Real-time user tracking and heat mapping - updated in the moment with the ability to refresh for up-to-the-minute data.
  • Overlaying user source, device, network, and browser metrics for additional insights on heatmaps.
  • Aggregated data for a particular page type or directory is clunky and requires multiple steps.
  • Heatmap access requires direct input of targeted pages - having quick links would be easier.
  • Lucky Orange's code snippet can result in a site's security settings blocking the real-time heatmaps, requiring you to disable your security settings, remove site code, or manually debug your site code to view your heatmap overlays.
Lucky Orange is one of the few players in the marketplace to provide real-time, live heatmaps along with navigation interactions, including at the secondary and tertiary levels. The Lucky Orange dashboard provides basic user behavioral metrics, and the user recordings allow you to get deeper insights into user behavior beyond the heatmap overlays. Also, the addition of real-time polling and chat capabilities enable you to engage with your users while they are on-page and push/promote special offers and promos, as well as survey website visitors about their experience.
  • Consolidated user navigation to pages most-used by site visitors.
  • Improved CTAs to subscription and revenue-generating services.
  • Incorporated enhanced user and behavioral targeting into paid search and display ad campaigns based on heatmap data.
Lucky Orange is the only provider that measures interactions with drop-down navigation, going beyond just static page elements. Additionally, Lucky Orange provides updated, real-time user data and heatmaps, and includes polling and chat functionality not found in its competitors. Lastly, Lucky Orange is the only tool that incorporates recorded user journeys with no limit, that you can replay at your convenience and group into clusters based on behavior.
Return to navigation